Refund policy
Last updated: 26 August 2026
This policy explains the voluntary returns we offer in addition to your legal rights. Nothing in this policy limits your statutory rights relating to goods that are faulty, damaged, incorrectly supplied, or not as described.
Standard Catalogue Products: 30-Day Returns
You may request a return of an eligible, non-customised catalogue product within 30 days after receiving it.
To qualify for this voluntary return:
- The product must be unused, unaltered, and in the same condition in which it was received.
- Original packaging and all supplied components must be included where applicable.
- You must provide your order number or other proof of purchase.
- You must contact us before sending the product back and follow the return instructions we provide.
Returns sent without prior authorisation may be refused or delayed. We do not charge a restocking fee for an eligible return.
Custom, Personalised, and Made-to-Order POD Products
Products created from or materially adapted using content or instructions supplied by you—such as photographs, children’s artwork, names, dates, personal text, or bespoke design requests—are treated as custom or personalised print-on-demand products.
Once production has begun, these products are not eligible for cancellation, return, or refund for change-of-mind or other non-quality reasons.
This exception does not apply when a product is faulty, damaged, incorrect, or not as described. Your statutory rights remain unaffected.
Damaged, Defective, Incorrect, or Misdescribed Products
Please inspect your order when it arrives. If there is a quality problem, contact us as soon as reasonably possible with your order number and clear photographs showing the issue.
We will review the evidence and provide an appropriate remedy in accordance with applicable law. Depending on the circumstances, this may include repair, replacement, a price reduction, or a refund.
How to Request a Return
Contact us using the details at the end of this policy before returning any product. Please include:
- Your full name and order number.
- The product you wish to return.
- The reason for the return.
- Photographs if the product is damaged, defective, incorrect, or not as described.
If the return is approved, we will provide the return address and instructions. Do not send a return to any address published elsewhere without our written instructions.
Return Shipping Costs
For a voluntary return of a non-defective standard product, you are responsible for the return shipping cost. We recommend using a tracked service and retaining proof of postage until the return is completed.
If the product is faulty, damaged, incorrect, or not as described, we will provide suitable return instructions and cover or reimburse reasonable return costs where required. Please obtain our instructions before incurring a return cost.
Refunds
After we receive and inspect an eligible return, we will process the refund to the original payment method within 5–7 business days. Your bank or payment provider may require additional time to display the refund.
If a returned product has been handled beyond what is reasonably necessary to inspect it, any reduction in value may be deducted where permitted by law. This does not apply to a valid claim for faulty or misdescribed goods.
Exchanges
We do not offer direct exchanges. For an eligible standard product, request a return and place a separate new order for the preferred item.
Contact Us
Email: support@posterandform.com
Phone: +44 7726246488