FAQ

What products does PosterAndForm sell?

PosterAndForm offers posters and related wall art products in a variety of designs, styles, colors, and sizes. Product details and available options are displayed on the relevant product page.

How can I place an order?

To place an order, select your preferred product, choose the available size or color, add the item to your cart, and complete the checkout process.

Your order will be confirmed after your payment has been successfully processed.

What payment methods do you accept?

We accept Visa, Mastercard, American Express, Maestro, Discover, Diners Club, Apple Pay, Google Pay, Shop Pay and Klarna.

All available payment options will be displayed during checkout.

Where are your posters made and shipped from?

PosterAndForm is operated by ZHILINK GLOBAL LTD, a company registered in England and Wales (Company No. 17157223) with its registered office in Cambridge. Every print is produced to order at our own studio in Foshan, Guangdong, China, quality-checked, rolled in a protective tube and dispatched directly to your UK address with a tracked service. Producing to order in our own studio is why standard delivery takes 10–15 business days after dispatch.

For delivery to the contiguous 48 US states and Washington, DC, processing takes 2 business days and transit approximately 15 business days. For US deliveries, import duties, import taxes and customs-clearance fees are handled by us. You will not be asked to pay these charges on delivery. Any applicable sales tax is shown at checkout.

Do you offer free shipping?

Yes. PosterAndForm provides free standard shipping on all orders delivered within the United Kingdom.

For delivery to the contiguous 48 US states and Washington, DC: US standard shipping is US$5.95. Shipping is free when your merchandise subtotal after discounts is US$79 or more, before tax.

How long does shipping take?

Orders are processed within 2 business days. After dispatch, standard UK delivery normally takes 10–15 business days, for an estimated total of 12–17 business days from order confirmation.

US orders are processed within 2 business days. After dispatch, transit takes approximately 15 business days, for an estimated total of approximately 17 business days. For personalised artwork requiring approval, production begins after you approve the artwork. Business days are Monday to Friday, excluding public holidays. Delivery estimates are not guarantees.

Delivery times are estimates and may be affected by public holidays, severe weather, carrier disruption, incorrect address information, and other circumstances outside our reasonable control.

Do you ship internationally?

Yes. We accept orders for the United Kingdom and the contiguous 48 US states and Washington, DC. Alaska, Hawaii, US territories and military addresses are not included in this delivery service.

Can I track my order?

Where tracking is available, we will provide the tracking details after dispatch. Tracking information may take some time to appear in the carrier’s system.

Can I change or cancel my order?

Please contact us as soon as possible if you need to change or cancel an order. We will review your request based on its current production and shipping status.

Custom, personalised, and made-to-order products cannot be changed or cancelled for change-of-mind reasons once production has begun. Eligible standard products remain subject to our Refund and Returns Policy.

What is your return policy?

Eligible, non-customised catalogue products may be returned within 30 days of delivery, subject to our return requirements.

Custom, personalised, and made-to-order products are not eligible for cancellation, return, or refund for change-of-mind or other non-quality reasons once production has begun. This does not affect your rights if an item is faulty, damaged, incorrect, or not as described. Please review our Refund and Returns Policy for complete details.

How long does it take to receive a refund?

After we receive and inspect your returned item, we will process the refund within 5–7 business days.

The refund will be issued to the original payment method. Your bank or payment provider may require additional time before the refunded amount appears in your account.

Do you offer direct exchanges?

We do not provide direct exchanges.

For an eligible standard product, request a return and place a separate new order for the preferred item.

What should I do if my order arrives damaged or incorrect?

Please contact us as soon as possible through our Contact Us page and include your order number and clear photographs of the damaged, defective, or incorrect item.

We will review the issue and determine the appropriate solution in accordance with our policies and applicable law.

What should I do if my order is delayed or missing?

If your order has not arrived within the estimated delivery period, please contact us and provide your order number and tracking information, if available.

We will review the available delivery information and work with the relevant carrier where appropriate.

Is my payment information secure?

Payments are processed through secure payment processing systems. PosterAndForm does not generally store complete credit card numbers or security codes on its own systems.

How does PosterAndForm use my personal information?

We use personal information to process orders, arrange delivery, provide customer support, improve our website, prevent fraud, and comply with legal obligations.

For more information, please review our Privacy Policy.

How can I contact PosterAndForm?

You can contact us through the Contact Us page on the PosterAndForm website. Our customer service is available all day.

Please include your order number when contacting us about an existing order so that we can assist you more efficiently.