FAQ
Last updated on August 18, 2026 at 4:55 AM
What products does PosterAndForm sell?
PosterAndForm offers posters and related wall art products in a variety of designs, styles, colors, and sizes. Product details and available options are displayed on the relevant product page.
How can I place an order?
To place an order, select your preferred product, choose the available size or color, add the item to your cart, and complete the checkout process.
Your order will be confirmed after your payment has been successfully processed.
What payment methods do you accept?
We accept Visa, Mastercard, American Express, Diners Club International, and JCB.
All available payment options will be displayed during checkout.
Do you offer free shipping?
Yes. PosterAndForm offers free standard shipping on eligible orders unless otherwise stated at checkout.
How long does shipping take?
Standard shipping usually takes approximately 10–25 business days after your order has been processed and shipped.
Delivery times are estimates and may vary depending on the destination, customs procedures, local delivery services, public holidays, weather conditions, and other circumstances outside our control.
Do you ship internationally?
Yes. We provide international shipping to selected countries and regions. The available shipping options depend on the destination entered at checkout.
International orders may be subject to customs duties, import taxes, brokerage fees, or other charges imposed by the destination country. Unless otherwise stated or required by applicable law, these charges are the customer’s responsibility.
Can I track my order?
If tracking information is available, it may be provided after your order has been shipped. Tracking updates may take some time to appear after the parcel has entered the carrier’s system.
Some international delivery services may provide limited tracking information depending on the destination country and local delivery provider.
Can I change or cancel my order?
Please contact us as soon as possible if you need to change or cancel an order. We will review your request based on the current processing and shipping status of the order.
Once an order has been processed or shipped, we may not be able to change or cancel it. In that case, you may request a return in accordance with our Refund and Returns Policy.
What is your return policy?
We accept eligible returns requested within 30 days of receiving your order.
Returned items must be unused and in the same condition in which they were received. Please review our Refund and Returns Policy for complete return requirements.
How long does it take to receive a refund?
After we receive and inspect your returned item, we will process the refund within 5–7 business days.
The refund will be issued to the original payment method. Your bank or payment provider may require additional time before the refunded amount appears in your account.
Do you offer direct exchanges?
We do not provide direct exchanges.
If you need a different size or color, please return the original product for a refund and place a new order through our website.
What should I do if my order arrives damaged or incorrect?
Please contact us as soon as possible through our Contact Us page and include your order number and clear photographs of the damaged, defective, or incorrect item.
We will review the issue and determine the appropriate solution in accordance with our policies and applicable law.
What should I do if my order is delayed or missing?
If your order has not arrived within the estimated delivery period, please contact us and provide your order number and tracking information, if available.
We will review the available delivery information and work with the relevant carrier where appropriate.
Is my payment information secure?
Payments are processed through secure payment processing systems. PosterAndForm does not generally store complete credit card numbers or security codes on its own systems.
How does PosterAndForm use my personal information?
We use personal information to process orders, arrange delivery, provide customer support, improve our website, prevent fraud, and comply with legal obligations.
For more information, please review our Privacy Policy.
How can I contact PosterAndForm?
You can contact us through the Contact Us page on the PosterAndForm website. Our customer service is available all day.
Please include your order number when contacting us about an existing order so that we can assist you more efficiently.