Refund policy

At PosterAndForm, we want you to be satisfied with your purchase. If you are not completely satisfied with your order, you may request a return within 30 days of receiving your order, subject to the conditions outlined below.

Return Eligibility

To be eligible for a return, the following conditions must be met:

  • The return request must be submitted within 30 days of the date you received your order.
  • The item must be unused and in the same condition in which you received it.
  • The item must be returned with its original packaging, where applicable.
  • The item must not be damaged, altered, washed, marked, or otherwise used.
  • Proof of purchase or your order number must be provided.

We reserve the right to refuse a return if the item does not meet the eligibility requirements described in this policy.

Nothing in this policy limits or excludes any mandatory consumer rights that may apply under the laws of your country, including rights relating to defective, damaged, incorrectly supplied, or non-conforming products.

How to Request a Return

To request a return, please contact us through our Contact Us page or by using the customer service contact details provided on our website.

Please include the following information in your return request:

  • Your full name.
  • Your order number.
  • The item or items you wish to return.
  • The reason for the return.
  • Photographs of the item, if it arrived damaged, defective, or incorrect.

Please do not send any items back before receiving return instructions from us. Returns sent without prior authorization may not be accepted or may experience delays.

Return Shipping Costs

Unless the item is defective, damaged during delivery, incorrect, or otherwise not in conformity with your order, you are responsible for the cost of returning the item.

If the return is the result of our error or the item arrived damaged or defective, please contact us before returning the item. We will review the issue and provide appropriate instructions.

Original shipping charges, if any, may not be refundable unless required by applicable law or unless the return is due to an error on our part.

Inspection of Returned Items

After we receive your returned item, we will inspect it to confirm that it meets the return conditions described in this policy.

The return review may take some time depending on the shipping method and the location from which the item is returned. You are responsible for retaining proof of shipment and tracking information until your return has been confirmed.

If the returned item does not meet the eligibility requirements, we may reject the return or reduce the amount of the refund, where permitted by applicable law.

Refunds

Once we receive and inspect the returned item, we will process the refund within 5–7 business days.

The refund will be issued to the original payment method used for the purchase. Depending on your bank, card issuer, or payment provider, it may take additional time for the refunded amount to appear in your account.

If you have not received your refund after the expected processing and banking time, please contact us through our Contact Us page and include your order number.

Exchanges

We do not provide direct exchanges.

If you need a different size or color, please return the original product for a refund and place a new order through our website for the preferred size or color.

A new order is subject to product availability, pricing, shipping terms, and any promotions applicable at the time the new order is placed.

Damaged, Defective, or Incorrect Items

Please inspect your order when you receive it. If your item arrives damaged, defective, or different from what you ordered, contact us as soon as possible through our Contact Us page.

Please provide your order number and clear photographs showing the issue. We will review the information and determine the appropriate solution in accordance with applicable law.

Depending on the circumstances, the available solution may include a replacement, repair, refund, or another legally required remedy.

Items That Cannot Be Returned

Unless required by applicable law, certain items may not be eligible for return, including:

  • Items that have been used, washed, altered, or damaged after delivery.
  • Items returned without prior contact or authorization.
  • Items that are not returned in the condition in which they were received.
  • Items that are missing original packaging or components, where applicable.

If your order contains a personalized or custom-made product, its return eligibility may be subject to additional conditions. Please contact us before placing an order if you have questions about a specific product.

International Returns

PosterAndForm provides international shipping to selected countries. Customers returning an item from outside the country where the order was fulfilled are responsible for complying with applicable shipping, customs, and import requirements.

International return shipping may take longer to arrive, and any customs duties, taxes, brokerage charges, or other fees related to the return may be the customer’s responsibility unless the return is caused by an error on our part or applicable law requires otherwise.

Changes to This Policy

We may update this Refund and Returns Policy from time to time. The version published on this page will apply to orders placed under the relevant terms, subject to any mandatory rights provided by applicable law.

Contact Us

If you have any questions about this Refund and Returns Policy or would like to request a return, please contact us through the Contact Us page on the PosterAndForm website.